ChargePoint Training & Certification program Frequently asked questions

The ChargePoint Training & Certification program supersedes our previous installer certification and adds information and material about station maintenance, servicing, troubleshooting and much more to the curriculum. If you’re interested in installing ChargePoint stations, please enroll in the ChargePoint Training & Certification program and look for the microcredentials that cover station installation.

Yes, you will need to be a ChargePoint-certified technician before you can work on ChargePoint stations.

ChargePoint is the only EVSE manufacturer with a program of this scale and depth. As a complement to courses from organizations such as SAE and EVITP, our program aims to balance general electrical knowledge with actionable, product-specific details.

Each certification exam takes approximately 90 minutes. In addition, candidates must acquire a microcredential corresponding to the desired product or service. Typical microcredential courses range between 45 and 60 minutes.

No. However, prior experience in electrical work or related fields is highly recommended and will help you pass the certification exams.

The ChargePoint Training & Certification program helps develop the next generation of Electric Vehicle Supply Equipment (EVSE) field technicians to install, inspect, operate and maintain EV charging equipment. This program helps customers achieve business outcomes by installing and supporting reliable charging stations throughout the product lifecycle. The proprietary curriculum enables the widespread adoption of safe, efficient and sustainable charging infrastructure while fostering innovation, environmental responsibility and consumer confidence.

An installer PIN is no longer necessary because all our station activation services now reside in the ChargePoint Installer app. Follow the prompts in the app to complete the activation process after installing the charging station. 

A ChargePoint certification signals that a technician can safely and correctly perform services on EVSE. A certification is required for all technicians to install, maintain and service ChargePoint products. This also provides warranty protection and ensures that a technician has demonstrated knowledge of proper environmental safety and preservation practices. 

As a ChargePoint-certified technician, you will have an advantage when competing for business as it qualifies you to work on one of the largest networks of EV stations in the world and maintain compliance with ChargePoint warranty terms. Certified technicians are likely to experience increased opportunities as ChargePoint actively refers customers to its best-performing business partners and service professionals. With superior training and demonstrated knowledge and experience, your excellent service can deliver superior customer loyalty and satisfaction, enhancing your brand name and credibility.

No. Please read this for more information on the ChargePoint Partners Program. 

Please note that if you are an existing O&M partner, we expect your technicians to complete the certification to continue your partnership with ChargePoint. If you are looking to join as a new ChargePoint O&M partner, your technicians will be required to become certified before your business partnership is approved.

Installations can only be performed by technicians who have met the requirements of the ChargePoint Training & Certification program, but this does not make them an AIP. 

To become an AIP, your organization will also need to enroll in the AIP program. For more information, please reach out to electrical@chargepoint.com.

No. While the certification and corresponding commissioning microcredential qualify the individual as eligible to complete commissioning services, ACP is a term reserved for organizations that have entered an agreement with ChargePoint as a business partner. To become an ACP, your organization will also need to enroll in the ACP program. For more information, please reach out to electrical@chargepoint.com.

This program is designed for electrical contractor firms and technicians, transit and fleet operators, EVSE distributors, station owners and other professionals in the electrical and automotive sectors who aspire to specialize in the EV charging industry.

The ChargePoint Training & Certification is a modular program made up of two components: 

• The AC and DC certifications 
• The ChargePoint product- and service-specific microcredentials.

Direct your staff to complete their profile registration to gain access to the Training & Certification program. Once registered, they can take a microcredential course and register for the AC and/or DC exam. Visit the Training and Certification webpage for more information.

Our program offers AC and/or DC certification and microcredentials for each of our products. The available microcredentials include station installation, preventive maintenance, commissioning and corrective maintenance. Completing all the microcredentials for a given product qualifies an individual as a specialist for that product. Achieving the specialist level in all AC or all DC products qualifies an individual as an AC or DC expert, respectively.

Technicians without a valid certification will not be able to accept work orders from ChargePoint. Any work performed by uncertified individuals may void the warranty on the affected products.

The ability to earn continuing education (CE) credits with ChargePoint will be possible in the future. More information will be available soon.

Navigate to our candidate management system (CMS) and register for a certification exam. Upon successfully passing the exam, you will need to complete any relevant microcredentials to become a ChargePoint-certified technician. 

Once your exam has been scheduled, you will receive a confirmation email with additional details and a unique one-time link to take the exam. Please read the confirmation email in detail as the link will expire if you don’t use it.

Follow this link and authenticate with your ChargePoint single sign-on (SSO) credentials. Additional courses are available in the Course Catalog. 

Click the orange button on the left side and select Catalog in the drop-down menu. Use the filter window or the search bar to find relevant courses. Click on the orange Enroll button next to the course item to add it to your list of enrolled courses. Added courses will be available under the My Courses tab in the ChargePoint University dashboard. 

To change your password, please navigate to the ChargePoint single sign-on page and click on Forgot your password? 

The cost of each certification exam is USD$100. We also offer a discounted rate of USD$150 if you sign up for the AC and DC charging certification exams at the same time. We accept all major credit and debit cards.

All questions for the AC and DC exams are multiple-choice with one or more correct answers. The question will indicate the number of correct answers to select. If not stated, select one correct answer. 

The exams cover electrical fundamentals, safety protocols, EV charging technology and other relevant areas. Please refer to the sample questions and study materials guide for more information. 

All exam questions were created based on the existing standards, such as IEC 61851, OSHA 29CFR, NFPA 70 National Electrical Code (NEC) and other general electrical knowledge. Please note that we currently do not offer any training courses for exam preparation.

No. All exams and training will be administered online.

Congratulations! After passing the AC or DC certification exam, you will need to complete one of the microcredentials to become a ChargePoint-certified technician. 

AI proctoring involves setting up your computer with a webcam, microphone and a dedicated software package to assist with the exam.

Only essential items are allowed such as your form of identification, a notepad and a pen. All other personal items should be set aside.

Microcredentials are awarded for successfully completing training courses for ChargePoint products or services. Each microcredential is associated with a product- or service-specific skill that enables technicians to accept the associated work orders to install or service ChargePoint stations.

Each microcredential e-learning course ranges from 45 to 90 minutes, depending on the selected program and product complexity.

Yes, you can complete multiple microcredentials to broaden your skills and enhance your career opportunities.

Congratulations! You are officially a ChargePoint-certified technician, which allows you to accept installation, maintenance and service work orders related to the products for which you have completed microcredentials. We encourage you to take as many microcredentials as possible to expand your electric vehicle supply equipment (EVSE) expertise.

When you complete and earn certifications and microcredentials, you will be awarded the following achievement badges:  

• ChargePoint-certified — upon completing a certification and at least one microcredential 
• Product specialist — upon completing a certification (AC or DC charging) and all four microcredentials of an AC or DC product 
• AC EVSE expert — upon completing the AC charging certification and all the AC product specialties 
• DC EVSE expert — upon completing the DC charging certification and all the DC product specialties 

These badges showcase your expertise and commitment as an EVSE professional. We encourage you to display them on your website, LinkedIn profile, business cards and other professional materials.

Upon successfully passing the certification exam and earning the desired microcredential(s), a copy of your completed certificate will be available in the My Certifications section in our Candidate Management System.

Yes, your results can be viewed through our Candidate Management System using your account credentials. Upon completing the exam, you will receive an email with your results within 24 hours.

If you do not pass the exam, you can retake it after a 1-hour waiting period. You will need to register, pay for and schedule a new exam. There are no limits on exam attempts.

The AC and DC certifications are valid for 2 years from the date of issue. You will need to renew your certification afterwards.

The recertification process involves completing any outstanding expired microcredentials and successfully passing a new exam.

You should renew your certifications before the 2-year validity period ends. After two years, you will have a 3-month extension while your certification is in suspended. During this period, you can still accept work orders. If not renewed, your certification will be deactivated (expired) at the end of the 3-month grace period.

If you experience problems with the exam or the candidate dashboard, please use the built-in help section to request real-time support via the online chat. 

For all other requests or problems related to ChargePoint University, please use our online help form to request assistance and describe your issue in detail. Include relevant screenshots and the following information to help expedite your request:

• ChargePoint University username
• Training module in question
• Web browser
• Operating system

For general questions about the ChargePoint Training & Certification program, please email us certification@chargepoint.com.